Your privacy matters to us. This page explains exactly what personal data slovip collects, why we collect it, how it is used, and the rights you hold as a registered member in the Philippines. We keep things straightforward so you always know where you stand.
Last Updated
2025 – Applies to all slovip accounts registered in the Philippines.
Questions about your data? Check our FAQ page for quick answers.
We only collect what is genuinely needed to run a safe, compliant, and enjoyable platform for Filipino players.
When you create a slovip account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years and to set up your account correctly. Your date of birth is used solely for age verification and is never shared with third parties for marketing purposes. We may also ask for a government-issued ID during the identity verification process to comply with Philippine regulations. All registration data is stored securely using industry-standard encryption protocols.
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your GCash number or other local payment method identifiers. We do not store full card numbers or sensitive payment credentials directly on our servers. Payment data is handled by our certified payment processing partners who operate under strict data security standards. Transaction records are retained for the period required by Philippine financial regulations and for the purpose of resolving any disputes. You can review your transaction history at any time from within your account dashboard.
We collect data about how you use the platform, including the games you play, bets you place, session durations, and device information such as browser type and operating system. This data helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security concern. Activity data is also used to calculate your VIP tier status and ensure the integrity of our loyalty programme. We do not use activity data to make automated decisions that negatively affect your account without human review. Aggregated, anonymised activity data may be used for internal analytics and product development.
We may collect general location data derived from your IP address to ensure that you are accessing the platform from within a permitted jurisdiction and to comply with our licensing obligations. We do not collect precise GPS location data from your mobile device unless you explicitly grant permission. Device identifiers may be used to detect multiple accounts or fraudulent access attempts. This information is used strictly for security and compliance purposes and is not shared with advertisers. You can contact our support team if you have concerns about how your location data is being used.
When you contact our support team, we retain records of those communications including the content of messages, timestamps, and any attachments you provide. These records help us resolve your queries accurately and improve the quality of our customer service over time. Support communications are accessible only to authorised staff members who need them to assist you. We do not use the content of support messages for marketing profiling. Records are retained for a reasonable period after your query is resolved and then securely deleted in line with our data retention schedule.
We use essential cookies to keep you logged in and maintain your session securely while you use the platform. Functional cookies help us remember your preferences such as language settings and display options. We do not use third-party advertising cookies or tracking pixels that share your data with external ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain platform features. Our cookie usage is limited to what is strictly necessary for platform operation and security.
Under the Philippines Data Privacy Act of 2012 (Republic Act 10173), you have specific rights over your personal data. slovip is committed to honouring these rights fully and transparently. If you wish to exercise any of the rights listed here, you can reach our data protection team through the contact details provided in your account settings. We will respond to all verified requests within the timeframe required by law. Your rights apply regardless of whether your account is currently active or has been closed.
We take every request seriously and will never penalise you for exercising your legal rights. Where a request cannot be fulfilled in full, we will explain the reason clearly and in plain language. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have not been respected.
You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within the legally required timeframe.
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update basic details directly from your account profile.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under Philippine law.
You can object to the processing of your data for direct marketing purposes at any time. We will stop processing your data for that purpose immediately upon receiving your request.
You have the right to receive your personal data in a structured, commonly used format so that you can transfer it to another service provider if you choose to do so.
We are selective about who we share data with and how long we keep it. Here is a clear breakdown.
We share your personal data only with third parties who are essential to operating the platform, including payment processors, identity verification providers, and fraud prevention services. All third-party partners are contractually required to handle your data in accordance with Philippine data privacy law and our own strict data protection standards. We do not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third parties. In cases where we are legally required to disclose data to government authorities or regulators, we will do so only to the extent required by law. We will notify you of any such disclosure where we are legally permitted to do so.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine financial and gaming regulations. Transaction records are typically retained for a minimum of five years to comply with anti-money laundering requirements. After the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you close your account, we will begin the data deletion process in line with our retention schedule. You may request information about the specific retention periods that apply to your data by contacting our support team.
We use industry-standard encryption for all data transmitted between your device and our servers, including TLS encryption for all web traffic. Access to personal data within our organisation is restricted to staff members who require it to perform their job functions, and all access is logged and audited. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our members. In the event of a data breach that affects your personal data, we will notify you and the National Privacy Commission within the timeframes required by Philippine law. We encourage you to use a strong, unique password for your slovip account and to enable any additional security features available on the platform.